DixinUSA Privacy & Security Policy
We appreciate the trust that you place in DixinUSA and are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on Jan 1, 2023 describes the information we collect and how we use it. By using our web site, or by otherwise purchasing from us or utilizing any of our goods or services, you are consenting to and agreeing to these terms. We will modify this Policy if our privacy practices materially change in the future. We will notify you of such changes only by posting the new policy on our site and indicating the date it was last updated, unless otherwise required by law. We encourage you to review this Policy each time you visit our site to see if it has been updated since your last visit to make sure you understand how your personal information will be used.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Security
DixinUSA uses the most advanced and highest level of online security available today (128-bit encryption). Our commerce server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order. When we transfer and receive certain types of sensitive information, such as financial, we redirect visitors to this secure server and will notify visitors through the Secure pop-up screen on our site.
Privacy Policy Summary
DixinUSA is dedicated to respecting and protecting your privacy and personal information. The policy below outlines what information is collected, how information is obtained and utilized, the use of cookies and opt out procedures, as well as the opportunity for users/customers to conveniently update their personal information (such as contact and financial information). The DixinUSA privacy policy applies to users/customers accessing our site within the United States and its territories and to individuals otherwise purchasing our goods or utilizing our services. To offer users/customers optimal security and privacy, the policy outlined below strictly complies with the Direct Marketing Association's "Privacy Principles for Online Marketing" and the "California Online Privacy Protection Act". Under these principles and guidelines, we have committed to identify the categories of personal information collected, describe how users/consumers may review and make changes to their personal information, and explain how users/consumers can learn of policy changes.
Information We Collect Online
For each visitor to our web site, we collect information regarding what pages consumers visit. We also collect information provided by the consumer, including identifying information such as your contact information, and commercial information such as your purchase history, when:
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Placing an order from our catalogs or on our web site
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Making a purchase at one of our retail stores
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Returning an item or making an exchange
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Inquiring about our services
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Creating an account at dixinusa.com
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Subscribing to our Email Promotions and Newsletters
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You are referred to us through a marketing promotion
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You participate in a marketing survey, promotion, or event of ours
Cookies
A cookie is a small piece of information stored by your browser on your computer. Cookies provide a way for you to browse the DixinUSA online store and add items to your shopping cart. They make shopping easier and more convenient for you. Cookies do not contain any personal information and they do not give DixinUSA access to your computer. If you decide to not utilize cookies, you should be able to update your browser to block the acceptance of cookies. We use cookies for our customers’ convenience and to reference the user's account for future use. To opt out of our cookies used for online display advertising or further assistance call us at (800) 831-6061, or email us at customerservice@dixinusa.com
How We Use the Information We Collect
Information collected by us is used to provide you with our goods and services and may be used to notify consumers about order updates, updates to our web site, or used by us for marketing purposes. When you provide us with your email address, we may send you emails necessary to process your order, respond to a request from you, or inform you of new products, services or offers. For example, after you place an order at Dixinusa.com, you will receive an email confirming your order, and, in most cases, an email with shipment information. We may also contact you with information regarding backordered items, discontinued products, membership/promotion expiration information and customer satisfaction surveys. Additional information about how we use the information we collect can be found below in the California Consumer Privacy Act section.
You may unsubscribe from our promotional emails by signing into your account and clicking through to Communications Preferences to manage opting out of email communications. Instructions on how to unsubscribe are also included in each promotional email or call us at (800) 831-6061, or email us at customerservice@dixinusa.com
Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding backordered items, discontinued products, membership/promotion expiration information and customer satisfaction surveys. If you do not wish to receive such telephone calls, please contact DixinUSA directly at:
DixinUSA
15939 Valley Blvd
City of Industry, CA 91744
E-mail: customerservice@Dixinusa.com
Phone: (626) 250-2779
Fax: (626) 250-2776
With Whom Information May Be Shared
At times, we may share your personal information with others. Personal information that we share includes:
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Identifiers such as your name, address, and email address
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Commercial information such as products or services purchased
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Internet or other electronic network activity information
The following outlines the purposes for which your personal information is shared and who we share your information with:
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Other reputable catalog companies whose products and services we feel may interest you: If you prefer not to receive those mailings, please contact: DixinUSA, 15939 Valley Blvd, City of Industry, CA 91744, Phone: (800) 831-6061. Please be sure to provide us with your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
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Agents: We employ other businesses, certain services, and individuals to perform functions on our behalf. Examples include order fulfillment, e-mail deployment, removing repetitive information from customer lists, site and data analysis regarding customer shopping behavior such as web pages are visited and merchandise considered, marketing assistance, credit card payments, and customer service. These entities only access personally identifiable information to perform their functions and are not permitted to use the information for other purposes.
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Forums and Message Boards: The site may make forums and message boards available to its users. While you are required to register with the site for access to these areas, you are not required to provide any personal information when using these areas, but you may choose to do so. If you post personal information online, it will be publicly available, and you may receive unsolicited messages from other parties. DixinUSA cannot ensure the security of any information you choose to make public in a forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas.
We also share information which contains no personal information as follows:
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Third-party service providers We use third-party service providers to "serve" ads on our behalf across the Internet. We also use third-party service providers who utilize "remarketing" technology for advertising purposes. They may collect anonymous information about your visits to our web site, and your interaction with our products and services. They may also use information about your visits to this and other web sites to target advertisements for goods and services. This anonymous information is collected using "pixel tags" or "cookies," which are industry standard technologies used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third-party service providers, please call us at (800) 831-6061, or email us at customerservice@dixinusa.com.
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Use of Web Site Analytics that we currently contract with several online partners to help manage and optimize our Internet business and communications. We use these services to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use "web beacons" and "cookies" provided by our marketing company on this site. The type of information we collect includes things such as product codes and prices for merchandise that visitors purchase, and the pages visited. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, please call us at (800) 831-6061, or email us at customerservice@dixinusa.com.
The California Consumer Privacy Act
Under the California Consumer Privacy Act of 2018 (CCPA), California residents have certain rights concerning DixinUSA, use, and sharing of their personal information.
DixinUSA does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt out of such sale as required by law. You have the right to opt out of the sale of your personal information by a business. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.
DixinUSA collects various categories of personal information when you use our services or purchase our products, including identifying information, financial information, purchase histories, internet activity such as web pages visited and products viewed, and inferences draw from any of the foregoing information to create a profile about the consumer's preferences. The purpose of this collection is to assist in our performing services for consumers, including but not limited to transacting business with consumers, detecting security incidents, protecting against fraudulent or illegal activity, and engaging in marketing efforts. Additional information concerning these practices may be found in the Information We Collect Online and Otherwise and How We Use the Information We Collect sections, above. These sections describe with whom we share personal information, what information may be shared, and under what circumstances.
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If you are a resident of California, you have the right to request to know what personal information has been collected about you, the sources of that information, how the information is used, disclosed, and sold, and to access that information. You also have the right to request deletion of your personal information, though exceptions under the CCPA may allow DixinUSA to retain and use certain personal information notwithstanding your deletion request. If you would like more information about the categories of personal information we have collected about you over the past 12 months, the sources from which we have collected this information, the business purpose for collecting personal information, with whom we share personal information, and/or wish to request that information about you be deleted, please call us at (800) 831-6061, or email us at customerservice@dixinusa.com, to submit your request.